Question 1

Is MagicPin® free to download?

Accepted Answer

Yes, it's free to download and create an account. Once you're in the app, you can select which subscription best fits your needs.

Question 2

Is this just a collection page?

Accepted Answer

No. You can showcase your collection digitally, while being able to buy, sell or trade through the MagicPin® Marketplace. Our goal is to connect Disney pin collectors all over the world.

Question 3

Why is my pin not pulling up in the database?

Accepted Answer

Despite having an extremely robust database, sometimes a pin may not be recognized. If this happens, our team will research and add it for the next user. Yay for team work!

Question 4

How do I enter MagicPin’s monthly giveaways?

Accepted Answer

The easiest way is to become a Copper, Bronze, Silver, Gold or Platinum member. Read the full terms and conditions here: https://www.magicpinapp.com/giveaway-rules

Question 5

Which subscription option is the best for me?

Accepted Answer

The choice is yours! All subscriptions give you VIP access to premium features. The main differences are the number of FREE accumulating entries you get each month, the indicator on your profile, and the unlocked boards with accompanying pin slots.

Among our current users, Silver is the most popular, while Gold offers the best value.

Question 6

What does “automatic, accumulating entries” mean?

Accepted Answer

As a premium subscriber, your entries increase each month based on your membership level. For example, Gold members start with 25 entries in the first month, 50 the next, 75 the following, and so on. Bronze members start with 3 entries, then 6 the next month, and continue to grow until the subscription is cancelled.

Question 7

What happens if I cancel my subscription?

Accepted Answer

If you cancel your subscription, any accumulated entries will reset to zero. So, if you’ve earned 100 entries a month, cancel, and then rejoin later, you’ll start fresh as a new subscriber.

Question 8

Does MagicPin® actually give away prizes?

Accepted Answer

Yes, we do! Our winners are Disney fans and pin lovers just like you. We post our winners each month and tag their accounts (when possible) so you know they’re real people. Who knows, you could be next!

Question 9

I’ve never traded pins remotely before. Is it safe?

Accepted Answer

We offer two options for remote pin trading: direct-to-user and third-party verification. While most users are trustworthy, we recommend using third-party verification for added security This ensures pins are confirmed before you receive them, preventing potential issues.

Question 10

Why does MagicPin® charge a fee for marketplace purchases and third-party verification?

Accepted Answer

The marketplace fee covers PayPal’s transactions costs, while the third-party verification fee includes packaging, shipping and handling. As a startup, we can’t absorb these costs yet - thanks for your understanding!

FAQ